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Frequently Asked Questions

How do I change a template in my shop?

 

To request a change to a template, please make the request through this request form and our Shop Team will review your request and let you know next steps. Most template updates take 5-7 business days.

My company is updating our logo, how do I update my shop?

 

Congratulations on your new branding! We’re here to update your templates accordingly. Please complete the request form to provide your logo and any instructions.

Can I get a new template in my shop?

 

Yes! To request a new template in your shop, please make the request through this request form and our Shop Team will review your request and let you know next steps. Most template updates take 5-7 business days.

Who can request changes to a shop?

 

Anyone, as long as the team member in your organization who made the initial request or business owner gives them permission to. If you are not permitted to make changes to your shop, or your request is a one-off, we can still help – either use your own finished art, or contact our Customer Success Team for custom art options.

Can I have products added or removed from my shop?

 

Yes, to make a request for new products, or to have a product removed from your shop, please submit a request through this request form.

How do I order an Agent Pack?

 

To place an order for an Agent Pack, first decide what pack you are going to build. We have a wide variety of packs at a variety of price points to choose from. Click here for a complete list of available packs. Next, design and add each product individually to the cart until your cart consists of the product mix outlined in the desired Agent Pack. Lastly, enter AGENTPACK in the coupon field for the discount to be applied.  

If you have an order of 3 products or more, valued at $60 or more, you can also use the code AGENTPACK10 to take a blanket 10% off your order. This is great for custom bundles with upgraded options.  

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